Mike and Mike Services
Effective Date: March 27, 2026
1. Introduction
Mike and Mike Services (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage our general contracting and home services.
By using our services, scheduling work with us, or communicating with our team, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at the information provided below.
2. Information We Collect
2.1 Information You Provide Directly
When you request an estimate, schedule a job, or communicate with us, we may collect:
- Full name and contact information (phone number, email address)
- Service address and property details
- Payment information (billing address, credit card or check details)
- Details about the work requested or project scope
- Communications sent to us via phone, email, text, or in person
2.2 Information Collected Automatically
If you visit our website or use any digital tools to contact us, we may collect:
- IP address and browser type
- Pages visited and time spent on our website
- Referral source (how you found us)
2.3 Information from Third Parties
We may receive information about you from referral sources, review platforms, or other service providers to help us serve you better.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To schedule, perform, and complete home services and contracting work
- To communicate with you about estimates, appointments, and project updates
- To process payments and send invoices or receipts
- To respond to your inquiries or complaints
- To improve the quality of our services
- To comply with legal obligations and resolve disputes
- To send service-related updates (with your consent where required)
4. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With subcontractors or suppliers who assist in completing your project, under confidentiality obligations
- With payment processors to complete billing transactions
- With professional advisors (attorneys, accountants) as needed
- With law enforcement or regulators when required by law
- In connection with a business transfer, merger, or sale of our company
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Project records, invoices, and related communications are typically retained for a minimum of seven (7) years for tax and warranty purposes. You may request deletion of your data subject to these legal requirements.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure storage of physical and digital records, limited access to personal information on a need-to-know basis, and use of encrypted communication channels where applicable.
However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise any of these rights, please contact us using the information in Section 11.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.
9. SMS Messaging and Phone Number Data
9.1 Collection and Use of Phone Numbers
Mike and Mike Services collects your phone number when you provide it to request an estimate, schedule a job, or communicate with our team. We use your phone number to send SMS text messages related to your service, including appointment confirmations and reminders, project updates and scheduling changes, estimate follow-ups, and invoices or payment notifications. We do not use your phone number for unrelated marketing purposes without your explicit consent.
9.2 No Sale or Sharing of Phone Data
We do not sell, rent, or share your phone number or SMS messaging data with third parties for their own marketing or promotional purposes. Phone numbers are shared only with our SMS service provider solely for the purpose of delivering messages on our behalf, and that provider is contractually prohibited from using your data for any other purpose.
9.3 Message Rates and Frequency
Message and data rates may apply. Message frequency varies based on your service activity and the scope of work being performed.
9.4 Data Protection and Deletion
Your phone number and messaging history are stored securely using the same safeguards described in Section 6 of this policy. Access is limited to personnel who need it to perform or support your service. To request deletion of your phone number or messaging data, please contact us using the information in Section 11. Deletion requests will be honored subject to any applicable legal retention requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Mike and Mike Services
Email: info@mikeandmikeservices.com
Phone: 757-333-3132
Address: 5633 E. Virginia Beach Blvd. Norfolk, Va. 23502