Mike and Mike Services – Privacy Policy

Effective Date: May 2026

1. Introduction

Mike and Mike Services (“we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you engage our general contracting and home services.

By using our services, scheduling work with us, or communicating with our team, you agree to the terms of this Privacy Policy. If you have any questions, please contact us at the information provided below.

2. Information We Collect

2.1 Information You Provide Directly

When you request an estimate, schedule a job, or communicate with us, we may collect:

• Full name and contact information (phone number, email address)

• Service address and property details

• Payment information (billing address, credit card or check details)

• Details about the work requested or project scope

• Communications sent to us via phone, email, text, or in person

2.2 Information Collected Automatically

If you visit our website or use any digital tools to contact us, we may collect:

• IP address and browser type

• Pages visited and time spent on our website

• Referral source (how you found us)

2.3 Information from Third Parties

We may receive information about you from referral sources, review platforms, or other service providers to help us serve you better.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule, perform, and complete home services and contracting work

• To communicate with you about estimates, appointments, and project updates

• To process payments and send invoices or receipts

• To respond to your inquiries or complaints

• To improve the quality of our services

• To comply with legal obligations and resolve disputes

• To send service-related updates (with your consent where required)

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• With subcontractors or suppliers who assist in completing your project, under confidentiality obligations

• With payment processors to complete billing transactions

• With professional advisors (attorneys, accountants) as needed

• With law enforcement or regulators when required by law

• In connection with a business transfer, merger, or sale of our company

Please Note: The sharing practices listed above strictly exclude mobile phone numbers and SMS messaging originator opt-in data. This data is never shared with third parties or affiliates for marketing or promotional purposes. Please see Section 9 below for our comprehensive mobile privacy terms.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Project records, invoices, and related communications are typically retained for a minimum of seven (7) years for tax and warranty purposes. You may request deletion of your data subject to these legal requirements.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. These measures include secure storage of physical and digital records, limited access to personal information on a need-to-know basis, and use of encrypted communication channels where applicable.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your information.

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your personal information (subject to legal retention requirements)

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the information in Section 11.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. SMS Messaging and Phone Number Data

9.1 Collection and Use of Phone Numbers

Mike and Mike Services collects your mobile phone number when you voluntarily provide it to request an estimate, schedule a job, submit a website form, or communicate with our team. We collect this data specifically for the purpose of sending you SMS text messages. The types of messages you may receive include:

• Appointment confirmations, reminders, and scheduling changes

• Estimate follow-ups and project updates

• Invoices, payment notifications, and customer support responses

9.2 No Sale or Sharing of Mobile Data

Your privacy is paramount. Phone numbers collected for SMS messaging, along with messaging data and consent records, will not be sold, rented, leased, or shared with third parties or unrelated affiliates for marketing or promotional purposes under any circumstances. Text messaging originator opt-in data and consent are strictly excluded from all general data-sharing practices.

9.3 Message Rates, Frequency, and Opt-Out Instructions

• Rates: Message and data rates may apply depending on your mobile carrier plan.

• Frequency: Message frequency varies based on your service activity, active projects, and interactions with our team.

• To Opt-Out: You can cancel SMS communications at any time by replying STOP to any text message received from us. After texting STOP, you will receive a confirmation message, and we will no longer send text messages to your number.

• For Help: You can reply HELP to any message for further assistance, or contact us directly at the details in Section 11.

9.4 Data Protection and Deletion Requests

Your mobile phone number and text messaging data are stored behind secure networks with limited access restricted to authorized personnel who require it to support your services.

To request the permanent deletion of your phone number and text records from our systems, please contact us using the details in Section 11. Deletion requests will be honored promptly, subject to any unavoidable legal, tax, or warranty retention obligations outlined in Section 5.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Company Name: Mike and Mike Services

• Email: info@mikeandmikeservices.com

• Phone: 757-333-3132

• Address: 5633 E. Virginia Beach Blvd. Norfolk, Va. 23502