Mike and Mike Services

Effective Date: March 27, 2026

Overview

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”) and Mike and Mike Services (“Contractor,” “we,” “us,” or “our”). By requesting, scheduling, or accepting services from us, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not engage our services.

2. Services Provided

Mike and Mike Services provides general contracting and home services, which may include but are not limited to repairs, remodeling, installation, maintenance, and related work as agreed upon in a written estimate or work order (“Scope of Work”).

All services are subject to a written estimate or proposal accepted by the Client prior to commencement of work. Any changes to the agreed Scope of Work must be authorized in writing by both parties as a change order.

3. Estimates and Pricing

3.1 Estimates

Written estimates are provided in good faith based on information available at the time. Estimates are not guaranteed fixed prices unless explicitly stated as a firm quote. Actual costs may vary due to unforeseen conditions discovered during the work (e.g., hidden damage, code compliance requirements, or material price changes).

3.2 Change Orders

Any work outside the original Scope of Work will require a written change order signed by both parties before additional work begins. We will not perform additional work without prior written approval.

4. Payment Terms

Payment terms will be outlined in the estimate or work agreement. Unless otherwise agreed in writing:

• A deposit may be required prior to commencement of work
• Progress payments may be required at specified milestones
• Final payment is due upon completion of work

Accepted payment methods include cash, check, and credit/debit card. Returned checks are subject to a returned check fee of $35.

Invoices not paid within 30 days of the due date may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance. Client is responsible for all reasonable collection costs, including attorney fees, in the event of default.

5. Client Responsibilities

To enable us to perform the work efficiently and safely, the Client agrees to:

• Provide safe and reasonable access to the property and work areas on scheduled dates
• Disclose any known hazardous conditions, materials (e.g., asbestos, lead paint), or site-specific concerns
• Obtain any required permits unless otherwise agreed in writing
• Ensure the work area is cleared of personal belongings, pets, and obstacles prior to work commencement
• Notify us promptly of any concerns during the project

6. Scheduling and Delays

We will make reasonable efforts to meet agreed-upon project timelines. However, we are not liable for delays caused by weather, material shortages, permitting delays, acts of God, or circumstances beyond our reasonable control.

We reserve the right to reschedule work with reasonable notice. Client-caused delays (such as failure to provide access or late payment on prior milestones) may result in rescheduling and additional charges.

7. Workmanship Warranty

We warrant our labor and workmanship for a period of one (1) year from the date of project completion. This warranty covers defects in workmanship under normal use conditions.

This warranty does not cover:

• Damage caused by Client misuse, neglect, or modifications
• Normal wear and tear
• Damage caused by acts of nature or third parties
• Materials supplied by the Client

Manufacturer warranties on materials and products are separate and subject to the respective manufacturer’s terms.

8. Materials

Unless otherwise specified, we will source and supply materials necessary to complete the Scope of Work. Material costs will be itemized in the estimate. We reserve the right to substitute materials of equivalent quality if specified materials become unavailable, and will notify the Client of any substitutions.

If the Client chooses to supply their own materials, we are not responsible for delays, defects, or issues arising from Client-supplied materials, and our workmanship warranty does not cover installation of defective Client materials.

9. Permits and Code Compliance

We will advise the Client when permits are required for proposed work. Unless otherwise agreed in writing, it is the Client’s responsibility to obtain required permits. Where we obtain permits on the Client’s behalf, associated fees will be passed through to the Client.

All work will be performed in accordance with applicable local building codes and regulations in effect at the time of the project.

10. Liability and Limitation of Damages

We carry general liability insurance and workers’ compensation insurance as required by applicable law. Proof of insurance is available upon request.

Our liability for any claim arising out of our services is limited to the amount paid by the Client for the specific work giving rise to the claim. In no event shall we be liable for indirect, incidental, consequential, or punitive damages.

We are not responsible for pre-existing defects, conditions, or damage not caused by our work.

11. Cancellation

Either party may cancel a scheduled job with at least 48 hours’ notice without penalty. Cancellations with less than 48 hours’ notice may result in a cancellation fee to cover scheduling and mobilization costs, as specified in the estimate.

If the Client cancels after work has commenced, the Client is responsible for payment for all work completed and materials purchased or ordered to date, plus any reasonable restocking or cancellation fees.

12. Dispute Resolution

In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If the dispute cannot be resolved informally, the parties agree to submit to mediation before pursuing litigation.

These Terms shall be governed by the laws of the state in which the work is performed. Any legal action shall be brought in the appropriate court of that jurisdiction.

13. SMS Messaging Program

13.1 Program Description

By providing your phone number to Mike and Mike Services, you may receive SMS text messages related to your service. These messages may include appointment confirmations and reminders, project scheduling updates, estimate follow-ups, job status notifications, and invoice or payment information. We send messages only in connection with services you have requested or are actively receiving from us.

13.2 Required Disclosures

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

13.3 Opt-Out and Help

To stop receiving SMS messages from us, reply STOP to any message. You will be unsubscribed and will no longer receive SMS communications from Mike and Mike Services. To request assistance, reply HELP to any message or contact us directly using the information in Section 16.

14. Entire Agreement

These Terms, together with any written estimate, work order, or change orders, constitute the entire agreement between the parties and supersede all prior discussions or understandings. No modification of these Terms is effective unless made in writing and signed by both parties.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms, please contact us:

Mike and Mike Services

Email: info@mikeandmikeservices.com

Phone: 757-333-3132

Address: 5633 E. Virginia Beach Blvd. Norfolk, Va. 23502